Terms of Service
These terms govern your use of NexusRun Cloud, the hosted registry and dashboard at nexusrun.dev, registry.nexusrun.dev and app.nexusrun.dev (the "Service"). By creating an account or using the Service you agree to them. If you use the Service for an organization, you confirm you can bind it to these terms. In these terms, "we" and "us" mean NexusRun.
The NexusRun command line tool and runtime are separate. They are open source under the Apache License 2.0 and are not covered by these terms. These terms cover only the hosted Service.
1. Your account
- You must be at least 18 and give us accurate information, including a working email address.
- You are responsible for what happens under your account and your organization, including access tokens. Keep tokens secret, and revoke any that leak from the Access tokens page. Tell us promptly if you think your account was compromised.
- An organization's owner controls its members, plan and billing. You can invite teammates up to your plan's seat limit; they are bound by these terms and the owner is responsible for their use.
2. Your content
- "Your content" means the agent units, model files, prompts and other artifacts you push to the Service, and the metadata you provide. You keep all rights in it.
- You give us permission to store, transmit and serve your content only as needed to operate the Service for you, including making copies for durability and delivering it to the people and machines you authorize. We do not use your content to train models and we do not sell it.
- We do not read your content as a matter of course. We may access it only to operate or secure the Service, to resolve a support request you made, or where the law requires.
- You are responsible for your content and for having the right to store and distribute it, including the licenses of any models you push.
- The Service is not designed for regulated data such as protected health information or payment card numbers. Do not store such data in your units unless we have agreed to that in writing.
- The Service stores and delivers artifacts. It does not run your agents or see their inputs and outputs: inference runs on your own hardware.
3. Acceptable use
You will not:
- use the Service to break the law, infringe others' rights, or distribute malware;
- attempt to access other customers' data, probe or test the Service's security without our written permission, or interfere with its operation;
- evade rate limits, quotas or plan limits, or use the Service to resell bandwidth or storage;
- create accounts or tokens by automated means to abuse the free trial.
If we find a violation we may remove content or suspend access, and we will tell you why where we can. To report a security issue, email hello@nexusrun.dev.
4. Plans, trials and billing
- Free trial. New organizations get a 90-day trial with the limits shown on our pricing page. No payment card is needed. When the trial ends, the organization becomes read-only: you can still pull what you stored, but you cannot push. If you do not choose a plan, we delete the stored artifacts of an unpaid trial organization after a grace period of at least 30 days from the end of the trial. You can export everything before then with any standard OCI client, and you can ask us to delete it sooner.
- Paid plans are billed monthly in advance and renew automatically until cancelled. Prices, included storage, bandwidth and seats are as shown on the pricing page when you subscribe.
- Bandwidth overage. Pull bandwidth beyond your plan's allowance is billed at the rate on the pricing page, on your next invoice. Storage is capped at your plan's included amount; upgrade to raise it.
- Cancelling. You can cancel any time from the billing portal. Cancellation takes effect at the end of the current billing period, and you keep your plan until then. After that the organization becomes read-only, as with an ended trial. We do not refund partial periods, except where the law requires.
- Failed payments. If a payment fails we will retry and notify you. We may restrict an account that stays unpaid.
- Price changes. We will give at least 30 days' notice before changing the price of a plan you are subscribed to.
- Payments, invoices and, where applicable, the collection of sales tax and VAT are handled by our payment provider, Stripe. Prices are exclusive of taxes unless stated otherwise.
5. Availability and changes
We work to keep the Service reliable, but we provide it without a guaranteed uptime unless we have agreed a service level with you in writing (for example on an Enterprise plan). We may change, add or remove features, and we may perform maintenance. Units already on your machines keep running if the Service is unavailable, because the Service does not host inference.
6. Ending the relationship
You can stop using the Service and delete your organization at any time; email us and we will delete your data. We may suspend or end your access for a serious or repeated breach of these terms, for non-payment, or if we stop offering the Service, with reasonable notice where we can give it. On ending, you may pull your content for a reasonable period unless we ended your access for abuse or the law prevents it.
7. Warranties and liability
- The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
- To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data.
- To the extent the law allows, our total liability for all claims relating to the Service in any twelve-month period is limited to the amount you paid us for the Service in that period (or US$100 if you paid nothing).
- Nothing in these terms limits liability that cannot be limited by law.
- You are responsible for keeping your own copies of anything important. Treat the Service as one location for your artifacts, not your only one.
8. Changes to these terms
We may update these terms. For material changes we will notify you by email or in the dashboard at least 30 days before they take effect. If you keep using the Service after that, you accept the new terms. If you do not, you can cancel before then.
9. Contact
Questions, notices and requests: hello@nexusrun.dev. See also our Privacy Policy.